Payment &
Delivery Specification
Minimum Order:
There is no
minimum order.
Condition of Sale:
Contract is conclusive at the price agreed at the time of sale. Each
item constitutes a separate contract.
Legal
Definitions:
ARTF or ARF Model (Almost ready to fly):
A reduced size model assembly kit that is partially prepared. The kit
requires some construction skill to complete and may require some
alteration and adjustment to achieve completion. Manufacturer’s
liability ceases at the commencement of construction and no guarantees
are offered or implied regarding construction or flight. Other
components are usually required in addition to the supplied product.
The buyer accepts these liabilities by beginning construction of the
kit.
RTF (Ready
to fly): A
reduced size model ready to fly without need for any construction. The
manufacturer guarantees flight, performance and building standards
subject to pilot’s experience.
Compliant
Products: A
product manufactured, tooled to a defined standard with defined
usability by the end user.
Discounts and Charges:
All
products supplied by the Kalm Services (UK) Ltd are sold at the best
possible price able to be maintained. There are no further discounts in
addition to the price offered. Kalm Services (UK) Ltd are
importer/wholesalers which means wholesale rules apply to you when you
purchase products from us. For example: All sales are considered to be
classed as (ex factory) which means you are directly responsible for the
goods throughout its journey to its destination. You are also
responsible for all vat levied against the net total, any credit card
charges applicable to the purchase and transit insurance if required.
Any or all of these items will be added to your invoice at the point of
sale. Kalm Services (UK) Ltd accepts no responsibility for losses or
damage caused whilst in transit.
Customer
Responsibilities: The customer must check that the product is
defect free and all
necessary components are present and in good working order any defects
must be reported to our Customer Services within 7days of purchase.
Kalm Services (UK) Ltd can take no direct responsibility for missing or
badly manufactured components once a construction kit has been
commenced. The
buyer accepts this liability by beginning construction of the kit.
You must save the original carton and packing materials and call
your courier office for an inspection. If it is considered that the
product is not to be used immediately or is to be placed in storage for
future use the contents must be checked prior to storage. Damages, deficiencies or complaints will not be considered
outside these parameters of the terms.
Kalm
Services (UK) Ltd has no control over the final assembly or materials
used for construction, and no liability shall be assumed nor accepted
for any damage resulting from the use of the components by the user or
the final user-assembled product. You acknowledge and understand that
you are buying a partially completed component kit for building from
which to construct a model aircraft. By the act of using the
user-assembly components, the user accepts all resulting liability.
Notice re
acceptance of delivery: It is the responsibility of the addressee to
ensure compliance with the delivery agents policy. The addressee is
advised: "DO NOT SIGN FOR THE DELIVERY". the package must be inspected
by the addressee in the presence of the delivery agent. By signing the
delivery agents acceptance docket/receipt the addressee accepts all
liability for any transit damage caused to the packaging or its contents
and any insurance claim in respect of damage to goods in transit after
this event of signing will be declared void by the agent’s insurance
company. Payment for delivery defines a contract between the buyer and
the delivery agent.
Prices and
Specifications: We reserve the
right to alter prices and specifications without prior notice. Contract
is conclusive at the price agreed at the time of sale. Products not
presenting to our usual high standards will be sold as ‘A second’ and
will only be sold via our internet clearance site or as special ranges
at sales events. These products will be identified specifically as ‘A
second’. Seconds being sold at shows and exhibitions will be invoiced
as ‘A second’ and the purchase will only take place after the product
has been fully inspected by the customer. A second is defined as: A
product offered as not in a 100% condition at the point of sale, this
includes either the product or its packaging.
Payment Options and Terms:
Kalm Services (UK) Ltd accepts payment via most known Credit Cards. All payments must be paid in Pounds Sterling.
(Cheques must be made out to 'Kalm Services (UK) Ltd'). Notwithstanding
the foregoing, Kalm Services (UK) Ltd reserve the right to refuse any
order for what ever reason it is deemed necessary. However, the
decision made by Kalm Services (UK) Ltd will be considered as final.
Ordering Options
If you
prefer not to order through our online store you have the following
options:
By Phone - On UK mainland, Northern Ireland (01233)
635837 all other areas +44 (0) 1233 635837.
By Fax - Our fax machine is always on! On UK mainland,
Northern Ireland (01233) 639761 all other areas +44 (0) 1233 639761.
Don't forget to include your credit card information including the
expiry date and a daytime phone number or email address in case we have
a question about your order.
By Mail - Be sure to include item numbers,
descriptions and prices. Be sure to include your cheque or credit card
information (including commencement and expiry date). Payment for
orders generated from the UK must be paid in Pounds Sterling. European
payments in Euros and all other countries in US dollars. Funds paid in
other currencies (USD and Euro only) will secure a bankers fee of
£10.00. Include a daytime phone number or email address in case we have
a question regarding your order.
Cash - We are quite happy to accept cash, but please,
this facility is only for those customers who we are able to meet face
to face. Under no circumstances will Kalm Services (UK) Ltd be
responsible for cash being sent through the post.
Credit Card
Charges - There are no credit card
charges.
Delivery:
Each delivery
constitutes a separate contract between the courier and the purchaser.
The consignee may choose a delivery method of their choice. In the
event a courier is not chosen by the purchaser one will be suggested on
the buyers behalf. Kalm Services (UK) Ltd is not responsible for
delivery times, delays or additional costs such as duty, customs charges,
or any other charges levied during the journey of the consignment. The
buyer is advised to ensure the consignment is suitably insured for the
full value of the product. The buyer is fully responsible for all
movements of the transit.
We will endeavour to contact you with delivery information by phone or
email within two working days of receiving your order should it become
different from what is initially stated, however it is
always our anticipation to arrange delivery within two working days.
Delivery charges will be added to your order and for addresses outside
the UK mainland i.e. Northern Ireland, Isle of Mann plus additional
Highlands an additional over water or out of area charge will be applied
by the courier (see notes to the right). Delivery charges will be
based on the weight and size of your package to a UK mainland
destination. However, large orders Northern Ireland and out laying
islands will be calculated individually. This covers any
consignment to the same address. All orders are sent by first
class mail up to 2kg. Thereafter, a specialist courier of your
choice will be used. We pride ourselves in quick and efficient
service and every effort is set towards a fast and efficient process in
accordance with your instructions.
Transit Care:
Each and every product is inspected prior to leaving our premises and
being handed over to the delivery agent for its final journey to
you. In most instances models come ready packaged in a bi or
tri-walled packing case. This is usually quite adequate enough to
ensure your goods reach you in a first class condition. The
package is then wrapped with brown paper and strapped securely with
adhesive tape.
To ensure you are
guaranteed a quality undamaged product we offer "Transit Care" we
emphasise greatly that this is not an insurance policy against transit
damage but an additional service provided by our company to reduce any
damage that may occur whilst in transit. Transit Care means that
in addition to our normal packaging process that we are sure is
sufficient enough, we enclose it in yet another tri-wall packing case,
pack any venerable items with foam and secure it with tape to ensure
your product does not move whilst it is being transported to you.
The cost levied against this services is just £5.00 inc vat per delivery.
This means you can be assured the product you buy reaches you in a 100%
condition. Please let us know if you wish to receive this
additional service.
Postal Losses:
If items are considered to be lost or damaged whilst on their way to
you, you must await confirmation from the postal/courier services used,
confirm that the parcel has been officially lost. Please allow 72 hours before contacting us to advise that an
order has not been received. We will be able to supply a tracking number
(if the order was over £20) to ascertain the current delivery schedule.
Returns and Replacements:
We aim to provide 100% quality products,
100% of the time, but should you receive any product not of an
acceptable standard you must contact Kalm Services (UK) Ltd within 7
days of receipt, this applies to new products only. The customer is
responsible for returning the product in its original packaging to Kalm
Services (UK) Ltd within 10 days of receipt of goods. Complaints outside
the scope of these terms and conditions will be inspected by an
independent assessing engineer. Transit expenses for delivery and return
are the responsibility of the customer. Returns
without cause, not found to be faulty or found necessary for Kalm
Services (UK) Ltd to have to replace the original packaging are subject
to a 20% restocking charge.
We will routinely back order merchandise but should this be necessary we
will always let you know and give you the opportunity to cancel your
order or order something different.
Operating
Payment Facilities in the Field: Owing to the new security introduced by most financial
establishments (i.e. using chip and pin in areas where signals can not
be secured) we operate what is known as a delayed credit sourcing
environment. We believe it is important for you to know about this as
part of our customer service to you. This system allows us to utilise a
virtual environment via a secure laptop facility, ensuring your credit
card details are kept safe. Even if our lap top is stolen your details
can not be tampered with or abused. The receiving bank is required to
submit a special encryption code plus a unique password to allow us to
up load the basic details of your order. Your information is encrypted
by the most modern and secure programming possible.
Online
Purchasing:
Ordering is fast, easy and completely secure.
This information covers a brief specification
covering payment and delivery specification for a more explicite
explanation please refer to our
term and conditions
page.
Key:
Point
of contractual law
If you don't agree
Definitions
Title
Limitations of
liability
Points
you should be aware of
Ex Factory purchases
Delivery
responsibilities
Insurance
requirements
Returns proceedure
Point of information
Late delivery and shortages
Payment methods
For the
convenience of our customers, we are striving to provide a wide
variety of secure purchasing options. We accept Visa, MasterCard,
Delta, Electron, Solo, Switch and American Express if prossessed via
Google Checkout. If you wish to
pay by Cheque you may have to wait up to five working days for your
cheque to clear before your order is dispatched.
Online Purchasing:
Ordering is fast, easy and
completely secure.
|
|
|
Important Notice:
An additional charge will be made
by the courier service for deliveries to the following
postcodes:
AB31-AB38
AB40-AB56
IV1 - IV28
IV30 - IV32
IV41 - IV49
IV51 - IV56
IV63
KW1 - KW17
PA20 - PA38
PA41 - PA47
PA60 - PA78
PH4 - PH44
PH49 - PH50
Total cost of all packages
less than 10Kg will be £28.03 inc vat. Packages under 2Kg will
be sent by parcel post.
It is the buyers responsibility
to ensure any additional costs are sanctioned prior to the
package being collected by the courier.
In the event a credit/debit card
has been used to complete the original transaction this same
card will be utilised automatically to settle the additional
cost of delivery.
By agreeing to the sale the buyer
agrees to the additional charge as deemed necessary by the
courier service.
Should you wish to elect to
utilise a courier service other than those used by ourselves
please telephone us and we will be happy to comply with your
instructions. |
|
